Managing Running Campaigns

Once a campaign is sent, you have live controls to manage it. SalesWhiz supports pausing a campaign mid-send, resuming it later, and permanently cancelling it. You also get a per-recipient event log showing exactly which contacts received, had errors, or are still pending delivery.

These controls are available in the Campaign Detail view — go to Dashboard > Campaigns and click any active campaign.

A campaign moves through the following states:

You can pause a running campaign at any time. Messages already delivered are not recalled — pausing only stops new messages from being sent to remaining recipients.

To pause: open the campaign detail and click Pause. To resume: click Resume. Sending continues from where it left off — recipients who already received the message will not get it again.

Cancelling is permanent and cannot be undone. Once cancelled, a campaign cannot be restarted — you would need to create a new campaign. Only recipients who have not yet been processed will be skipped; messages already delivered remain with those recipients.

To cancel: open the campaign detail, click Cancel, and confirm in the dialog.

The Recipients tab in the campaign detail shows a row for every contact in the campaign with their delivery event status: