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Track orders, manage payments, and handle refunds.
The Orders module gives you complete visibility into your sales pipeline. Track orders from placement to fulfillment, manage payments, and export order data for accounting and reporting.
Orders are automatically created when customers complete checkout in your online shop. You can also create orders manually for phone or in-person sales.
Each order goes through a series of status updates as it progresses from placement to completion. Understanding the order lifecycle helps you manage your sales efficiently.
The order has been placed but payment has not been confirmed yet.
Payment confirmed. The order is being prepared for shipping.
The order has been handed to the courier. Tracking information is available.
The order has been delivered to the customer.
The order has been cancelled by the customer or the seller.
Track payment status for each order in the Orders section. When a customer submits payment proof (e.g., bank transfer receipt), review it in the order detail view and confirm the payment.
The payment verification workflow: customer submits proof → you review → verify or reject. Verified payments move the order to processing.
Export your order data for accounting, reporting, or analysis. Go to Dashboard > Orders and use the export function to download order records.
You can filter orders by date range, status, or payment status before exporting to get exactly the data you need.