Our support team is ready to help. Reach out via WhatsApp or email for personalized assistance.
Create reusable message templates for faster customer replies.
Chat templates are pre-written message snippets that you can quickly insert into conversations. They save time on repetitive responses and ensure consistent messaging across your team.
Templates are command-based — type a shortcut command and the full message is inserted automatically.
Navigate to Dashboard > Settings > Chat Templates to create and manage your templates.
Choose a short, memorable command like /greeting, /hours, or /shipping. Commands must start with /.
Compose your message. Keep it clear and professional. You can include variable placeholders.
Organize templates into categories like greetings, shipping, FAQ, or support for easy browsing.
Save the template and test it in a conversation by typing the command.
To use a template in a conversation, simply type the command (e.g., /greeting) in the message input. The template body will be inserted, and you can edit it before sending if needed.
Templates work with AI auto-responses too — the AI can reference your templates when generating replies to common questions.