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Understand the public order page where customers track orders and upload payment proof.
Every order in SalesWhiz has a public, no-login-required order status page that customers can access directly. This page gives customers real-time visibility into their order without needing to contact you.
The order status page URL is automatically included in the order confirmation message sent to customers after checkout. You can also copy and share the link manually.
The order status page adapts its content based on the current order state:
Product name, quantity, price, subtotal, delivery fee, and total — always visible.
Customer name, shipping address, and selected courier with tracking number (once shipped).
Current payment status and instructions for completing payment if still pending.
A file upload field appears when the order is awaiting payment confirmation. Customers use this to submit bank transfer receipts.
A visual timeline showing the current stage: Pending → Processing → Shipped → Completed.
Order status page links are structured as: your-domain/[lang]/order/ORDER-NUMBER. You can find the link in the order detail view in your dashboard.
To share the link: open the order in Dashboard > Orders, click Copy Order Link, and share it with the customer via WhatsApp, Telegram, or any channel.
When a customer pays via bank transfer, they use the order status page to upload proof of payment (a screenshot or photo of their transfer receipt).
Once uploaded, you receive a notification in the Payments Dashboard to review and verify the proof. The customer sees a status message confirming their proof was received and is under review.