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Manage all your customer conversations from one unified inbox.
The Inbox is the heart of SalesWhiz. It's where all customer conversations from every connected channel — WhatsApp, Telegram, Messenger, and LINE — come together in one unified view.
Messages arrive in real time via Server-Sent Events (SSE), so you never miss a customer inquiry. The inbox supports text, images, documents, video, audio, and sticker messages.
Each conversation can be managed with several actions to keep your inbox organized:
Pin important conversations to the top of your inbox for quick access.
Archive resolved conversations to keep your inbox clean. They are still searchable.
Mute notifications for specific conversations without archiving them.
Mark conversations as read or unread to track which ones need attention.
SalesWhiz supports rich messaging features beyond plain text:
Send and receive images, documents, videos, and audio files. React to messages with emoji reactions. Reply to specific messages to maintain conversation context. Forward messages between conversations.
Conversations are automatically linked to contacts based on the sender's phone number or platform ID. If a new customer messages you, SalesWhiz creates a contact record automatically.
You can view the linked contact's profile directly from the conversation, including their order history and previous interactions across all channels.
Filter your inbox to focus on specific conversation types:
Use the filters for Pinned, Archived, Unread, and All conversations. Sort conversations by most recent message to prioritize active chats. Search conversations by contact name or message content.