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Connect your LINE Official Account to manage customer messages.
LINE is one of the most popular messaging platforms in Japan, Thailand, Taiwan, and Indonesia. Connecting your LINE Official Account to SalesWhiz allows you to manage LINE messages alongside other channels.
LINE integration supports text messages, images, and other media types through the LINE Messaging API.
To connect LINE, you need:
Create a LINE Official Account at manager.line.biz if you don't have one.
Register at developers.line.biz to access the Messaging API.
Create a Messaging API channel within your LINE Developers console.
Follow these steps to connect your LINE account:
In LINE Developers console, create a new Messaging API channel under your provider.
Copy your Channel Secret from the Basic Settings tab and Channel Access Token from the Messaging API tab.
Common LINE integration issues:
Ensure Use webhook is enabled in LINE Developers. Verify the webhook URL is correct and accessible.
Regenerate the Channel Access Token in LINE Developers console. Make sure you're using the long-lived token.
Go to Dashboard > Settings > Channels > LINE. Paste your Channel Secret and Channel Access Token.
Copy the webhook URL from SalesWhiz. In LINE Developers, paste it in the Webhook URL field and enable Use webhook.
Add your LINE Official Account as a friend and send a message. It should appear in your SalesWhiz Inbox.
Disable LINE's built-in auto-reply in LINE Official Account Manager to avoid conflicts with SalesWhiz AI responses.