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Manage your shipment queue, add tracking numbers, and mark deliveries complete.
The Shipment Fulfillment queue gives you a single place to manage all outgoing shipments — across all orders simultaneously. Instead of navigating to each individual order, you can see every order that needs to be shipped and every order that is in transit from one dedicated view.
Access the fulfillment queue from Dashboard > Shipping.
The Pending tab lists all orders in Processing status that have not been shipped yet. These are orders where payment has been verified and the product needs to be sent to the customer.
Each row shows the order number, customer name, delivery address, selected courier, and the number of days since the order was placed.
Check the Pending tab each morning to see which orders need to go out.
Pick, pack, and label the items for the order.
Drop off at the courier or schedule a pickup, depending on your courier arrangement.
Click Ship on the order row, enter the tracking number provided by the courier, and confirm.
The In-Transit tab shows all shipped orders that have not yet been delivered. You can see the tracking number, courier, ship date, and estimated delivery for each order.
When the courier delivers the package, click Deliver on the order row to mark it as Completed. This can also be triggered by the customer uploading a delivery confirmation photo.
When you mark an order as Shipped, you are prompted to enter a tracking number. This number is stored on the order and displayed to the customer on their order status page so they can track their delivery independently.
To update or correct a tracking number after entering it, open the order detail page and use the Update Tracking option.